Frequently Asked Questions

Pre-sales questions

Q. Will you place ads on my site?
A. Virtual Management Hosting will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. Do you have a large download file I can test your speed with?
A. Yes, we do you can test the download file here

Q. What forms of payment do you accept?
A. We accept MasterCard, Visa, American Express, Discover, Paypal, checks, money orders, cash, and bank transfers.

Q. Are your server's Unix, or NT?
A. Our servers are Red Hat Enterprise Linux Operating System

Q. Do you allow adult sites?
A. Yes, we allow adult sites.

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. Can I pay monthly?
A. Yes, you may pay monthly

Q. Can I host friends?
A. Yes, you may host your friends.

Q. How long does it take to setup my account?
A. Your account will be setup automatically within 15 minutes of ordering, when paying with a credit card. If you choose to pay using another method such as Paypal please allow up to ten hours.

Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.

DNS

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. Can I view my site even though my domain's name servers haven't propagated yet?
A. Yes http://youriphere/~yourusernamehere/

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can email support for your server's dns.

Control panel

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains. Flash Tutorial

FTP

Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.

E-mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. I did the above correctly why will it still not work?
A. Lets trouble shoot it some more here. If you are still having problems read it again. Still having problems? READ it once more. 99.9% of the people who contact us saying they have read it and are still having problems are given an answer quoting from this exact page. If you ask us for help we will not be able to help you because everything we could possibly tell you is in the above page, meaning if it doesn't work you did not read and do everything listed.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.

Q. How do I setup formmail?
A. formmail tutorial

CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. First make sure that they are chmoded to 755 if that dosen't work trouble shoot it

Q. I'm having problems with JSP
A. Jsp FAQ

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Software Versions

Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4

Q. What version of perl are you using?
A. We are using version 5.6.1.

Q. What version of MySQL are you using?
A. We are using version 4.0.15

Q. What version of tomcat are you using?
A. We are using version 4.1.12

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.

SSL

Q. What is the difference between shared ssl and private ssl?

A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.

Q. Whats the path to the free shared ssl?

A. Take your sites ip address and add 3 to the end number. so... if 69.93.86.2 is your sites ip then your shared ssl would be https://69.93.86.5/~yourusernamehere/

Q. I'm going to purchase my own ssl what do I need to know?

A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $30.00 installation fee.

Q. How do I transfer a ssl?

A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.

Subdomains

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!

A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.vmhosting.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

Q. What is a subdomain?

A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.vmhosting.com is a subdomain. www.forum.Virtual Management Hosting.com is not a subdomain.

Q. How do I setup a subdomain?

A. To learn how to setup a sub Watch this movie

Addon Domains

Q. What is an addon domain?

A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!

You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.

A. There are three fields cpanel asks for when creating an addon domain.

1. "New Domain Name:" You will put in the newdomain.com do not put www in the name!

2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

3. "Password:" fill in any password you want here.

Q. How do I create an addon domain?

A. Please watch this movie on how to create an addon domain. Movie

Q. Help I added an addon domain why did it say subdomain added?!!?

A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.